@TECHREPORT{Bel_Ana_2016,
author = "Beltran Contreras, Monica - Vargas Morales, Sonia",
title = "Analisis de cargas laborales del area operativa en la fundacion banco nacional de sangre hemolife",
year = 2016,
institution = "Universidad Colegio Mayor De Cundinamarca",
url = "https://repositorio.unicolmayor.edu.co/handle/unicolmayor/1389",
}